We offer a range of delivery options, including worldwide shipping. Available delivery services, estimated delivery times and costs will be shown at checkout.
Order Cut-Off
Our order cut-off time is 2:00pm(GMT/BST) Monday to Friday.
Orders placed before this time on a working day will normally be dispatched the same day. Orders placed after this time, at weekends or on UK public holidays will normally be dispatched on the next working day.
Delivery Delays
Delivery times are estimates and are not guaranteed unless specifically stated at checkout.
Once your order has been collected by the courier, delays can occasionally occur due to circumstances outside our control, including courier disruption, severe weather, customs delays or busy periods.
If your parcel is delayed, please check your tracking information first. If you believe your parcel has been significantly delayed or lost, please contact us at info@roguescollars.co.uk and we will do our best to assist.
International Delivery
We ship worldwide. International orders may be subject to customs duties, taxes or other charges, which are the responsibility of the recipient where applicable.
Returns
We want you and your dog to be happy with your purchase.
If you change your mind about an online purchase, you generally have the right to cancel within 14 days of receiving your order, followed by a further 14 days to return the item, subject to applicable exclusions.
Please contact us at info@roguescollars.co.uk before returning an item.
Items must be returned in an unused and resalable condition. For hygiene and safety reasons, we cannot accept returns of items that have been worn, used or soiled.
Unless an item is faulty, damaged or incorrect, return postage is normally the customer’s responsibility.
Personalised Items
Personalised or made-to-order items cannot normally be returned if you have changed your mind, unless they are faulty or otherwise do not conform to the contract.
Faulty, Damaged or Incorrect Items
If your order arrives faulty, damaged or incorrect, please contact us as soon as possible at info@roguescollars.co.uk with your order details and photographs where applicable. We will work with you to resolve the issue in accordance with your statutory rights.
Nothing in this policy affects your statutory rights as a UK consumer.
